2.3. Withdrawal, cancellation – public Training
2.3.1. For public Training, we grant our customer the right of withdrawal free of charge within fourteen calendar days of registration, if the date of registration is at least six weeks before the start of the Training.
2.3.2. Within the scope of booking public Training the customer may obtain participation codes with which participants can be invited. These participation codes are subject to the cancellation conditions.
2.3.3. The customer is entitled to cancel their booking up to one day before the start of the Training under the following conditions. The cancellation must be given in writing. If we receive the cancellation
- up to four weeks before the start of the Training, merely a processing fee shall be due for payment (see List of fees of MTMA),
- less than four weeks but up to two weeks (fourteen calendar days) before the start of the Training, compensation for expenses of 25% of the training fee shall be due for payment,
- less than two weeks (fourteen calendar days) before the start of the Training, compensation for expenses of 50% of the training fee shall be due for payment,
- on the day the Training starts or if the participant does not attend the Training without prior deregistration, the full training fee shall be due for payment.
2.4. Withdrawal, cancellation – internal company Training
2.4.1. For internal company Training, we grant our customers the right of withdrawal free of charge within fourteen calendar days of receipt of the order confirmation, if the date of the order confirmation is at least six weeks before the start of the Training.
2.4.2. The customer is entitled to cancel their booking up to one day before the start of the Training under the following conditions. The cancellation must be given in writing. If we receive the cancellation
- up to four weeks before the start of the Training, merely a processing fee shall be due for payment (see List of fees of MTMA),
- less than four weeks before the start of the Training, if an MTM instructor has been booked, compensation for expenses of 50% of the training days multiplied by the daily instructor rate offered shall be due for payment. If no MTM instructor has been booked, compensation of 50% of the Training package booked shall be due for payment. In both cases all Training documents ordered shall be returned to MTMA at the customer’s cost.
- on the day the Training starts or later, the total training days multiplied by the daily instructor rate offered and the number of training packages offered shall be
due for payment.
2.5. Withdrawal, cancellation – e-learning Training
2.5.1. There is no right of withdrawal or cancellation for e-learning Training.
2.5.2. The consumer will be informed of any right of cancellation to which they are entitled within the scope of the booking.
